Eternite Clinique

Bruna Nascimento

I scheduled the appointment a month in advance because they only accept insurance one month after you contact them. They simply canceled the appointment because "Dr. Vitor is no longer part of the staff," instead of rescheduling me with another professional. Now, to reschedule, they're asking for another month, what a joke... terrible scheduling for insurance, don't even try. And the service is also terrible, zero care for those who are interested. It's no wonder the rating here is so low.

Alessandra Bortolini

Terrible communication, they don't respond. I had an online consultation with a doctor who was working from the emergency room stairs – yes, the emergency room stairs – and to make matters worse, she hasn't responded to me to this day. I rescheduled an in-person appointment with another doctor, and the clinic didn't confirm the appointment. The service is deplorable, unprofessional, and has zero credibility!

Amanda Maria Silva Santana

I would like to register my dissatisfaction with the service at Clínica Eternite, especially regarding the organization and respect shown to patients after consultations. Initially, I was seen by Dr. Enzo, who acted excellently during the consultation. However, the entire follow-up process was extremely stressful and disrespectful. My follow-up appointment was canceled twice due to the doctor's personal reasons. I understand unforeseen circumstances, but even so, the clinic showed no concern in prioritizing my rescheduling. The only option offered was more than a month later, which is unacceptable for a medical follow-up. When I inquired, I was told to wait for a possible online appointment, with the information that the doctor could include me in the following week's schedule. I waited for a response and simply received no reply from the clinic. After contacting them again, I was informed that there was only availability for distant dates. Given this, I agreed to see another doctor online, aiming at least to get the results of my tests. To my surprise, on the day of the appointment, in addition to the delay, the consultation was again cancelled at the last minute, without a clear justification. The doctor requested a postponement, and when I questioned the reason, I was completely ignored by the clinic. The feeling is one of total disregard and lack of respect for the patient. The lack of organization, communication, and commitment is evident, especially with patients covered by health insurance. If the clinic doesn't have the structure or interest in providing quality care to this public, it shouldn't offer this type of service solely for recruitment purposes.

Liam Gallagher

I really liked the atmosphere and the reception area, which included coffee, although there was a wait to be seen. The staff are well-trained and attentive. The conversation with Dr. Diogo was very informative and clarifying, especially regarding the next steps, and I felt comfortable discussing my situation.

Fabrizio Abetini

The reviews speak for themselves: rude, terrible professionals, poor service. Run away from this place; they should be disaccredited.

Sarah Partika euzebio

Dr. Diogo is excellent, however, communication with the clinic is terrible, if not nonexistent. No one responds to messages, which are, in fact, the only available contact channel. Virtually all reviews mention this problem, and nothing is done to improve it. I'm having to beg for service and, to make matters worse, they've scheduled appointments on dates and times I can't attend, and they refuse to adjust. Furthermore, the delays in service are constant, with a minimum wait time of one hour. It's extremely frustrating to have to insist so much to get basic care.

Cantinho da Ju

Dr. Enzo was very attentive, explained things clearly, understood the patient's life history, and the consultation exceeded my expectations. Thank you very much.

Gilmar José

Excellent!!! Dr. Enzo is very attentive and a great professional, he deserves 10 stars!

Jandercleide Rocha de Souza.

I went to a medical appointment with Dr. Irla and waited for an hour. I arrived on time.

Felipe Gomes

Terrible experience, I scheduled the appointment through my health insurance, but when I arrived they said I would have to pay for the consultation (they should have called to let me know beforehand), which was embarrassing. I ended up seeing a different doctor than the one I had scheduled, highlighting the embarrassment and the low level of professionalism of the clinic. It was a generic consultation.

Renata Gil

I've been TRYING for a week to schedule an appointment. A friend recommended Dr. Enzo. He doesn't accept my insurance, they only respond after a lot of insistence, I asked about the cost of an individual consultation and nothing. Of course, I gave up before even trying. TERRIBLE SERVICE.

Clarice Silva Gardin

Dr. Enzo is wonderful! He follows up with you throughout everything and listens attentively. The clinic is comfortable and cozy. The receptionists are extremely polite and attentive.

Anderson da Silva

I am writing to express my complete and utter indignation with the service at Clinique Eternit, where they claim that appointments are only made via WhatsApp, and for the second time I have experienced the same problem. The appointment scheduling service is terrible! I have been trying for days, and as an alternative, I contacted the clinic through their Instagram profile, and received the same response. Days later, I decided to contact Dr. Enzo, who had previously been very helpful and available to assist me, and what did he do? He apparently closed his profile for me. After a long time, someone responded to me on Instagram without identifying themselves, and I had to insist on getting in touch with the person in charge of the clinic. They identified themselves as Juliana, and I made all my points to them. After that, the WhatsApp platform responded, and again the attendant did not identify themselves. I had to question them about the unprofessional reason for avoiding identification, and they mentioned Gisele. I reiterated my points, and at all times they did not apologize and said that I should look for another service and that they would not direct me to the person in charge of the clinic. Upon opening the Google reviews, I was surprised to find numerous complaints about the scheduling and reception service. It's clear that nowadays, to have an excellent reputation, a company must: welcome the client, show empathy, be polite, respectful, serious, responsible, have functional platforms, and provide feedback from management – ​​none of which were present! My niece has been trying for two months to schedule an appointment with Dr. Enzo, based on my recommendation, thinking the service was focused on the client experience – she was sorely mistaken! They said there were no openings for this year, but that they would get back to me anyway. And what happened? Of course not. Consider the situation. Today I will look for a quality support service, from scheduling to consultation and post-consultation, that is qualified, respectful of clients, and open to receiving feedback for continuous process improvement.

Viviane morais

When scheduling an appointment, I already realized it wasn't good, because when I spoke to the receptionist and said I had health insurance, she told me I had to wait and if someone canceled, they would contact me. However, I found it suspicious that I had to join a waiting list for an appointment. I sent a message from another number, and when I said it was a private appointment, there was availability, and she sent me the names of the doctors so I could schedule with them. This is the height of absurdity, giving preference to private patients with health insurance.

Elizonete Bezerra

I tried to schedule an appointment with Dr. Nicole, but the receptionist is terrible. Rude, dismissive. She asks for information one day, you respond, she disappears, then you follow up, she asks more questions and disappears again, leaving you talking to yourself. Terrible, terrible service. They should select their staff better.

João Pedro Moura

Although the doctor was polite, it became clear that accepting health insurance is just a strategy to attract clients. The 45-minute delay was a minor detail compared to what came next. Right at reception, they insisted on an exam costing R$ 180.00 as if it were mandatory, even though I brought all my updated exams. The pressure to spend money starts right away. During the consultation, I clearly noticed an absurd excess of prescriptions — even medication for diabetes, even though I don't have any signs of pre-diabetes. After that, she puts together a gigantic cocktail of vitamins and immediately sends my prescription to "partner" pharmacies, which then start bombarding me on WhatsApp. This makes the commission scheme obvious. To make matters worse, the clinic also offers a package of "injectable vitamins" for R$ 800.00, as if it were indispensable. I consulted other doctors, and none of them agreed with more than a third of what was prescribed. In the end, it's clear: it's not care, it's sales disguised as a consultation.

Cacilda Aparecida Ghader

Excellent service! Congratulations to the entire team, from the reception to Dr. Vitor, a very kind and attentive professional 👏🏻👏🏻

Fabiana Campos

Dr. Diogo is great, but the communication is TERRIBLE, nobody answers messages, which is the only contact we have with the clinic. Unfortunately, 90% of the negative comments are about this issue, and they have NEVER done anything to improve it. You have to beg for service.

julia bianch Lima

Incredible service, Dr. Nicole is an excellent professional! I've never met a doctor like her! I highly recommend her.